Retail POS Software Manual

14. Recording Customer Returns

To Record any Customer Returns for a selected Invoice, you must press the Customer Return button in the Point of Sale screen.

In the Customer Return popup, all the Sale Order Details for the selected Invoice are listed in a dropdown. You can now select the appropriate Order Detail ID and press the Customer Return button. Under the Customer Reimbursement frame, all the returned items will be listed with the Quantity and Unit Price for each item returned. The list is displayed in a Text Box so that you can cut and paste the information. Please note that:

• The Sub Total will show the total of all the items returned.
• The Sales Tax is calculated using the Sales Tax Rate recorded for the Invoice.
The Total will include the Sales Tax.

There will be instructions at the top of the Customer Reimbursement frame for you on the amount and what to do next.

After closing the Customer Return popup, the calling screen will be updated with the Customer Return Information. It must be noted that the Customer Returns will be recorded in the Stock History as .

Other useful links:

01. Advanced Retail POS
02. Getting started
03. Setting Up for Multiple Users
04. Adding Departments
05. Adding Item Categories
06. Managing Suppliers
07. Adding Items
08. Tracking Employees
09. Manage Shipping and Payment Methods
10. Managing Customer Information
11. Creating Invoices
12. Managing Customer Payments
13. Manage Shipping
14. Recording Customer Returns
15. Creating Purchase Orders
16. Reports
17. Import Basic Inventory
18. Import Text Data
19. Export Data to CSV
20. Receive Purchase Orders
21. Backup Database
22. Reset Sales
23. Tips and Techniques